FAQs

Q1. How long will it take to submit profile?

1 to 2 mins

Q2. Do I have to book an appointment after profile?

Yes, because everyone has a phone interview with a Matchmaker so we can match you properly.

Q3. How private is it?

All our profiles remain off line and only the Matchbox team have access to them.

Q4. How much does it cost?

Registration costs $50 - regardless of the service you select. Basic is free. Premium is $250. Platinum is a $500 retainer.

Q5. Can I pay when I find a match instead of before?

If you're a basic client, then you can pay once you are identified in a search for somoene else and choose to be introduced. If you would like us to proactively search then you have to pay in advance.

Q6. what if it doesn’t work?

Although we do our best to match you with the most compatible person, we cannot guarantee the match will work. If it doesn’t work and you wish to resume your search with us then if you’re a Premium client you will need to submit another payment of $250. If you’re a Platinum client, we will resume your search with the retainer you had remaining.

Q7. Can you give me a selection of people to consider at once?

No, we only suggest one match at a time in order to be as fair as possible to the match being suggested and to yourself.

Q8. Is there a time limit to my membership?

No, we keep looking till you’re introduced to someone or you've declined 10 matchs (if a Premium client) or until your retainer runs out if you’re a Platinum client.

Q9. What happens if I pay for the service and then find someone myself?

None of our fees are refundable

Q10. Can I submit profiles for someone else?

Yes you can, but they have to agree, and be available for the interview. If they do not wish to get married, or use our service, then we will have to remove their profile from our database.

Q11. How do you decide compatibility?

We apply your partner preferences, as well as our own results from in-person interview with yourself and someone else and match you on age, ethnicity, geographical location, personality, religious practice, educational and professional attainment, approach to relationships and physical appearance.

Q12. Where is your database from:

Around 49% of our database are from Canada - mainly from Ontario and the second largest proportion is from Alberta, then a scattering through out Canada. Around 49% of our database are from the US - all over. 1% are from the UK and Australia and the other 1% from all over the world.

Q13. What is the male/female split of your database

Around 40-45% of our database is men and 55 - 60% women.

Q14. How soon can you find me a match:

We make absolutely no guarantees about this. Some matches are made immediately when we speak to you, others may take weeks and on rare occasions even months - it all depends on what you’re looking for and whether the kind of person you’re looking for is also looking for you. Our Matchmakers will advise you when you speak with them.

Q15. How successful are you

We make an average of 40 matches per week, some months are slower than others (like summer months) other months are much busier like December, February. Just this month one of our matches agreed to get married and the wedding is in March. Our first Matchbox baby is due in Spring of 2020.

Q1. What is our Virtual Event: Love Locked Down (LLD)?

It's an event where you will be able to chat privately with a new match every 3-5 mins and select with those whom you would fancy meeting again.

Q2. How will I connect with each match?

Once you enter the event, you'll be directed to the reception area to wait for the event to start. Once everyone has logged in, we will begin to place men and women into their own private rooms, two at a time. Once the time is up, you will rotate to the next room, meeting a potential match every 3-5 minutes.

Q3. How many people will I meet?

Our virtual events vary in size, depending on how many registrants we have. You can expect to meet anywhere from 10-20 singles.

Q4. Is there a host at this event?

No, there is no host or matchmaker at the event. You can reach out to us any time during the event +1 905 919 3552 or events@matchboxmatrimonial.com

Q5. How do I reserve my place?

Purchase your tickets in order to reserve your place. Simply select the date of the event you wish to attend, and select either "Muslim Female" or "Muslim Male." Upon purchase, you will receive a confirmation email and further details about the event.

Q6. Can I use my mobile phone to attend, or do I have to use a laptop/computer?

You're welcome to attend this event using your favorite device! Please make sure that you have a good internet connection and that the camera and microphone are turned on and working.

Q7. HWhat if someone is behaving inappropriately?

We do not tolerate rude, disrespectful, upsetting behaviour. Please inform us of such behavior.

Q8. Are these events recorded?

We do not record any of these events. Rest assured, you can exchange information in private and at your discretion.

Q9. What happens if the virtual event is sold out?

If the event is sold out, you can send us an email at events@matchboxmatrimonial.com to be added to the waitlist.

Q10. What happens if there aren't enough people who sign up to the virtual event?

In the event where we do not have enough compatible registrants, we will inform you. You're welcome to use your ticket for a future virtual event or we can refund you the full amount.